Billing Terms and Conditions

Billing Terms & Conditions

Welcome to Merry and Moo.
These Billing Terms & Conditions outline how Merry and Moo ("we," "our," "us") processes orders and payments within the United Kingdom. By placing an order, you agree to the following terms.

1. Accepted Payment Methods

We accept the following secure payment options:

  • Visa
  • MasterCard
  • American Express
  • Apple Pay
  • Google Pay
  • PayPal
  • Shop Pay

All payments are processed securely through our trusted payment providers.

2. Billing Information

  • Accuracy: You agree to provide complete, accurate, and up-to-date billing and account details for all transactions. Keeping your payment and email information current ensures smooth processing and communication.
  • Currency: All transactions are processed in GBP (£).

3. Order Confirmation & Invoicing

  • Order Confirmation: Once your order is placed, you will receive an email confirmation outlining the purchased items, shipping details, and billing information. This serves as your receipt.
  • Invoice: An itemized invoice will be included in your shipment, detailing the product cost, any discounts, and applicable taxes.

4. Payment Processing

  • Authorization: By providing your payment details, you authorize us to charge the total order amount to your selected payment method. All transactions undergo fraud prevention measures to ensure security.
  • Failed Transactions: If your payment is declined, we will notify you via email. You will need to provide an alternative payment method to complete your order.

5. Disputes & Chargebacks

  • Dispute Resolution: If you encounter any issues with your order, please reach out to us first at info@merryandmoo.com. We are committed to resolving any concerns promptly.
  • Chargebacks: If a chargeback is filed without contacting us first, we will investigate the claim thoroughly. If deemed unjustified, you may be responsible for reimbursing us for the chargeback amount and any associated fees.

6. Contact Information

📍 Address: 18 Park Rd, London, NW10 8TA, United Kingdom
📧 Email: info@merryandmoo.com
📞 Phone: +44 7537 135526

Customer Service Hours: Monday to Saturday, 9:00 AM – 5:00 PM GMT
We aim to respond to all inquiries within 1-2 business days.

Thank you for choosing Merry and Moo.