FAQ
Frequently Asked Questions (FAQ)
Welcome to the Merry and Moo FAQ page! We’re here to answer your questions and make your shopping experience as smooth as possible. If you need more help, feel free to reach out to us!
1. How long will it take to receive my order?
Here’s a breakdown of our estimated delivery times:
📦 Handling Time: 1-2 business days (Monday to Saturday)
🚚 Transit Time: 7-10 business days (Monday to Saturday)
⏳ Total Estimated Delivery Time: 8-12 business days
Order Cutoff Time: 5:00 PM GMT
For more details, check out our Shipping Policy.
2. Do you offer free shipping?
Yes! All orders within the UK qualify for free standard shipping—no extra fees, no surprises at checkout!
3. Where is Merry and Moo based?
Merry and Moo is a UK-based family store specializing in baby essentials. We currently ship exclusively within the UK.
4. What payment methods do you accept?
We accept a variety of secure payment options, including:
✔️ Visa
✔️ MasterCard
✔️ American Express
✔️ Apple Pay
✔️ Google Pay
✔️ PayPal
✔️ Shop Pay
For more details, please refer to our Billing Terms & Conditions.
5. What if I receive a defective product?
We stand by our products, but if you receive a faulty item, we’ll replace it at no cost. Just contact us and return the item within 30 days. See our Return & Refund Policy for full details.
6. Can I cancel my order after it’s placed?
Yes! We offer a 24-hour cancellation window after your order is placed. To cancel, just contact us as soon as possible.
7. What is your return policy?
We have a hassle-free 30-day return policy! If you’re not happy with your order, you can return it within 30 days—just make sure it’s unused and in original condition. See our Return & Refund Policy for more details.
8. When will I get my refund after returning a product?
Once we receive and inspect your returned item, your refund will be processed. Typically, refunds appear in your original payment method within 7 business days, depending on your bank or payment provider.
9. Do you offer any warranties or guarantees on your products?
Yes! We offer a 30-day warranty on all purchases. Check our Return & Refund Policy for more information.
10. How can I contact customer support?
You can reach our friendly customer support team by:
📧 Email: info@merryandmoo.com
📞 Phone: +44 7537 135526
11. Do you ship internationally?
At this time, we only ship within the UK.
12. Do you have a physical store?
We’re online-only, which helps us keep prices low and offer a wider selection of baby essentials!
13. Can I place a bulk order for my business or organization?
Yes! We accept bulk orders. Contact us for details, and we’ll be happy to assist.
14. What is the process for exchanging a product?
Exchanges are simple! Just check out our Return & Refund Policy for full details on how to swap an item.
15. How can I track my order?
Once your order ships, you’ll receive an email with a tracking number so you can monitor your package’s journey.
Need More Help?
📍 Address: 18 Park Rd, London, NW10 8TA, United Kingdom
📧 Email: info@merryandmoo.com
📞 Phone: +44 7537 135526
Customer Service Hours: Monday to Saturday, 9:00 AM – 5:00 PM GMT
We aim to respond to all inquiries within 1-2 business days.
Thank you for choosing Merry and Moo! 💛